Just as many other companies and designers are doing, Mad Hatter will no longer hack up our code to make websites compatible with the dinosaur web browser, Internet Explorer 6. We wish we could drop support for IE all together, but we won’t do that to you.

So, don’t expect us to correct problems for IE6. We won’t do it. IE6 must die!

Clients – If your customers report problems accessing your site, please get the browser name and version number from them. It is important that you tell your customers that IE6 is no longer supported and that they should get with the digital times and upgrade to, at the very least, IE 8!

With this in mind, I thought it best to send a list of guidelines for submitting support requests to me. Should your customers report a problem, I will need NO LESS than the following information from you in order to repair the issue:

1. The exact URL of the page the customer is trying to access. Please have them copy and paste it.

2. The name and version number of the web browser your customer is using. Please note: If they are using IE6 or below, you must inform them that support has been dropped and they will need to upgrade their browser to view your site (and the rest of the web) correctly. Mad Hatter will not support technical issues for those viewing your site in IE6.

3. A thorough description of the problem, including any and all error messages.

Without these three items, your support request will not be processed. Please get as much information as possible from your customer. If you would like a “Report a Problem” button placed on your site that will send support requests directly to me, I can provide this service for you. Extra costs will be incurred as I would be handling any incoming emails and gathering the information myself. You are welcome to gather your own information and send it along to me.

Please see this article for more info on the death of IE 6: http://mashable.com/2009/07/16/ie6-must-die/